What we deliver
Our Workplace Safety Training Courses
We provide training in conflict management, lone worker safety, safeguarding and other issues affecting staff who work with the public.
Each course is tailored to your organisation and includes practical examples, discussions and exercises relevant to your staff.
Public-facing staff
Conflict Management
Recognise warning signs, manage aggressive behaviour and use communication skills to reduce conflict and protect personal safety.
Licensed premises
Conflict Management for Hospitality and Licensed Premises
Manage difficult customers, refuse service appropriately and respond safely to aggression in licensed premises.
Field-based staff
Conflict Management & Lone Worker Personal Safety Training
Learn to manage conflict, assess risks, prepare for home visits and stay safe when working alone.
Contact staff
Dealing with Challenging Phone Calls
Manage angry or abusive callers, set clear boundaries and know when to end a call or seek assistance.
Line managers
Managing Abusive and Challenging Calls for Supervisors and Managers
Support staff dealing with abusive callers, manage escalated calls and respond appropriately to threats.
Duty of care
Safeguarding Adults and Children
Recognise signs of abuse, neglect or exploitation, record concerns accurately and follow safeguarding procedures.
Frontline safeguarding
County Lines, Gang and Knife Crime Safeguarding Training
Recognise indicators of criminal exploitation, gang activity and knife crime, and know how to report concerns.
Disclosures
Safeguarding: Managing Disclosures and Maintaining Resilience
Respond appropriately to disclosures, record important information and manage the emotional impact of difficult conversations.
Workplace conduct
Professional Boundaries
Understand how professional boundaries can become blurred and maintain appropriate relationships with people you support.
Home visits
Dangerous Dogs Awareness
Recognise warning signs in dog behaviour, assess risks during visits and know when to stay outside or withdraw.
Specialist live learning
Scenario Based Frontline Training
Practise handling realistic workplace incidents, developing communication, judgement and teamwork.
Public safety
Violence Against Women and Girls
Understand different forms of violence and abuse, recognise risks and improve personal safety.
Professional development / virtual delivery
Microsoft Teams Training for Course Facilitators
Practical training for staff who deliver or facilitate live online learning.
Independent reviews
What Our Clients Say
Read feedback from people who have attended our training, including staff from housing associations, public services, charities and other organisations.
“In 20 years of working in social housing this is the most informative and thought-provoking course I have ever been on.”
“The content was a real eye-opener and I learnt so much regarding personal information, safety and conflict resolution.”
“Refreshing, innovative and modern. Inspiring trainer, great teachings and inspiring work being made here. Highly recommend!”
“His knowledge, insight and expertise made a difficult subject area informative, interesting and useful.”
“I learnt a lot about how to keep myself safe at work and in my own personal life.”
“Brilliant and engaging training provided by Glyndwr. Very useful for personal safety.”
“Vince was so professional and quite funny, in these current circumstances teaching over zoom and keeping everyone engaged in conversation was so good. I have taken a lot from this course like online security.”
“Had the Conflict Management & Personal safety course and it was quite engaging and insightful especially with understanding that a simple change in posture can help in de-escalating situations. Donovan gave examples that were relatable and easy to understand.”
“Took part in one of the best training courses last Friday with Vince Donovan. It was packed with information to keep me safe whilst dealing with difficult people and situations. Would highly recommend the training as it was very helpful.”
“The training was very well delivered, I enjoyed the self defence training and learning about the different risks and triggers, Chris Ayre delivered the training and would highly recommend.”
“An excellent & very well presented course! Very relevant to the day to day work that the support workers carry out. Vince is an excellent facilitator & his passion for the subject shines through.”
“Trainer Chris was really good. Engaging and relevant. I wasn't looking forward to the course but it turned into a day well spent.”
“I attended a 2 day course with Safety Solutions, Vince Donovan. Conflict Management and Lone Workers & Personal Safety. The training is a must for anyone who deals with the public. The course content was very informative and up to date.”
“Amazing training on Conflict Management and Lone working from Jon. Approach and interactions with group are great. Really enjoyed that.”
Sectors we support
Training for Staff Across Different Sectors
We work with housing associations, NHS organisations, local authorities, charities, education providers, utilities and other employers whose staff deal with the public.
Our courses reflect the challenges employees may face in their everyday work.
Safety Hub
Our Safety Hub provides free guidance, advice and useful resources to help employers and staff improve workplace safety.
Explore information on conflict management, lone working, safeguarding, professional boundaries, dangerous dogs and other issues affecting people who work with the public.
Workplace violence and aggression
Recognising warning signs, managing aggression, reducing conflict and reporting incidents.
Lone Worker Safety Centre
Planning safer visits, keeping in contact, using personal safety devices and responding when help is needed.
Managing challenging phone calls
Managing abusive callers, setting boundaries, recording threats and escalating concerns.
Notice, record and refer
Recognising safeguarding concerns, recording factual information and following referral procedures.
Maintaining professional boundaries
Understanding how professional boundaries can become blurred and maintaining appropriate relationships.
Dog risk for visiting staff
Recognising dog behaviour, preparing for visits and knowing when to stay outside or withdraw.
Why live practice matters
Using realistic exercises to practise communication, decision-making and responding to difficult situations.
Personal safety away from the workplace
Personal safety guidance covering risk awareness, travel and situations away from the workplace.
Live online delivery
Live Online Training
Many of our courses can be delivered live through Microsoft Teams or Zoom.
Delegates can join from their workplace or home, take part in discussions, ask questions and work through practical exercises.
Online training is particularly useful when staff are based at different locations or cannot easily attend in person.
- Live sessions led by experienced trainers.
- Interactive discussions and practical exercises.
- Training tailored to your organisation.
- Convenient delivery for staff in different locations.
Red Flag Weekly
Red Flag Weekly is our free workplace safety briefing, covering recent incidents, changes in the law and practical lessons for employers.
Each edition provides useful information on workplace violence, lone working, personal safety and other risks affecting frontline staff.
Explore Red Flag WeeklyBased in Cardiff, Delivering Training Across the UK
We provide training at clients’ premises throughout Wales, England, Scotland, Northern Ireland and the Republic of Ireland.
We also deliver live online courses through Microsoft Teams and Zoom.
Whether you need training for one team or several groups across different locations, we can discuss arrangements that suit your organisation.
For NHS Wales teams, we can discuss training shaped around Modules A, B and C of the All-Wales Violence and Aggression Training Passport. Training is delivered in English.
Call 02920 657753 to talk through your staff and the risks they face.
Discuss Your Training Needs
Tell us which staff need training and the challenges they face at work.
We can recommend a suitable course, explain delivery options and provide a quotation.
Trusted by organisations across the UK for practical, scenario-led staff safety training.