Dangerous Dogs Awareness
A home visit became unsafe when a dog charged the doorway
- More confident decisions not to enter
- Safer positioning during visits
400+UK organisations trained
30+Years of frontline police and safety experience
4.9/5Rated on Trustpilot and Google Reviews
Meet the founder
Vince Donovan, Founder and Director
Over 30 years in frontline policing shaped every course we deliver — built from real incidents and real decisions, not generic risk frameworks.
Meet VinceSectors we support
Training tailored to your operational environment
Tailored safety courses built specifically for the daily challenges facing public-facing teams across the UK.
Statutory compliance
Protect your staff before a serious incident occurs
Employers currently have a legal duty under the Worker Protection Act to take reasonable steps to prevent sexual harassment. Under incoming legislation (Employment Rights Act 2025), this standard strengthens to taking all reasonable steps. We help you turn statutory requirements into practical workplace protection.
How to embed prevention into daily operations:
- Assess real-world risks of violence, aggression, and harassment
- Establish clear, accessible reporting channels for staff
- Deliver practical training that builds confidence and competence
- Conduct structured incident reviews and maintain clear records
Training supports the third of these directly, and gives organisations evidence of the practical steps taken to prepare staff for foreseeable risk.
Strengthening Legal Standards
Employment Rights Act 2025
Preparing now ensures your risk assessments, staff briefings, and training schedules are fully in place before compliance standards tighten further to taking all reasonable steps.
Independent reviews
Trusted by organisations across the UK
Verified feedback from Google and Trustpilot, with delegate names and organisations retained where available.
Google feedback★★★★★
“In 20 years of working in social housing this is the most informative and thought-provoking course I have ever been on.”
Trustpilot feedback★★★★★
“The content was a real eye-opener and I learnt so much regarding personal information, safety and conflict resolution.”
Google feedback★★★★★
“Refreshing, innovative and modern. Inspiring trainer, great teachings and inspiring work being made here. Highly recommend!”
Trustpilot feedback★★★★★
“His knowledge, insight and expertise made a difficult subject area informative, interesting and useful.”
Google feedback★★★★★
“I learnt a lot about how to keep myself safe at work and in my own personal life.”
Trustpilot feedback★★★★★
“Brilliant and engaging training provided by Glyndwr. Very useful for personal safety.”
What we deliver
Training shaped around the risks your staff actually face
SST courses are adapted to your organisation, staff roles and working environments. Start with the main risk area, then shape the content around the situations your staff are managing.
Frontline risk
Conflict Management
Practical training for staff who meet the public, manage hostility, set boundaries and need calm de-escalation skills.
Lone working
Lone Worker Safety
Practical routines for staff working alone, visiting homes, travelling between sites or using lone worker arrangements.
Contact staff
Dealing with Challenging Phone Calls
Structured support for staff managing abuse, distress, repeat contact, boundary pressure and high-stress conversations.
Workplace conduct
Professional Boundaries
Clear guidance for staff managing dependency, gifts, personal disclosures, social contact and pressure to bend rules.
Duty of care
Safeguarding Adults and Children
Plain-language training that helps staff recognise concerns, respond appropriately, record accurately and follow referral routes.
Training in practice
See how training changes decisions
Incident-led examples show how staff can move from uncertainty to a calm, consistent and defensible response.
Explore all training scenarios
Professional Boundaries
A supportive relationship began to blur professional boundaries
- Earlier recognition of boundary drift
- Consistent responses across the team
Safeguarding Adults and Children
Small warning signs revealed a safeguarding concern when recorded together
- Greater confidence to report low-level concerns
- Clearer, fact-based safeguarding records
Built around your organisation
Every organisation works differently. Before we design anything, we work with you to understand your staff, procedures, operational risks and working environment, so every programme we deliver reflects the organisation your staff actually work in.
Your policies, procedures and staff
Every programme reflects your policies, procedures, reporting arrangements, lone worker systems and staff roles, not a generic framework adapted to approximate them.
Scenarios from your environment
Training scenarios are drawn from the situations your staff actually encounter, so delegates practise decisions that reflect the real conditions of their work.
Delivered by operational professionals
All our associate trainers have exemplary policing careers behind them, with frontline, hands-on policing experience in the subjects they deliver. That authority earns credibility in the room from the first minute.
Practical techniques, realistic practice
We focus on realistic practice rather than passive learning, so your staff leave having already handled the kind of situations they will face.
Evidence before course design
We look at incident patterns, reporting gaps, staff confidence and the settings where risk actually appears, then build the training around that evidence.
Legal duties made practical
Training may help employers evidence practical steps taken to prepare staff and manage foreseeable risk, alongside risk assessment, supervision, reporting, policy and review.
Live Online Training
Bringing expert-led training wherever you are
Our live online programmes deliver the same high-quality training content in a structured virtual environment, with live discussion, questioning and interactive activities led by experienced trainers. Sessions are built to keep delegates engaged, confident and able to apply the learning in real workplace situations.
- Live and trainer-led
- Highly engaging and interactive
- Same content delivered online
- Built for the virtual environment
Safety Hub
Practical insight and resources built from thirty years at the frontline.
Practical skills guide
Dynamic risk assessment
A practical decision guide for noticing change, reassessing exposure and taking proportionate action during public-facing and lone-working situations.
Resources
Workplace safety resources
Maintained checklists, implementation tools and governing guidance for employers turning safety policy into practice.
Real incidents. Safer decisions.
Training scenarios
Representative workplace incidents, with practical lessons for commissioning and implementation.
Technology guide
Lone worker personal safety devices
The full employer guide to device selection, monitoring, connectivity, staff adoption, alarm response and evidence.
Authority Centre
Workplace Violence and Aggression
Evidence-led guidance on foreseeable violence, aggression and conflict risk, employer responsibilities, incident response, support and learning.
Legislation guide
Workplace Safety Legislation Guide
A maintained, plain-English map of the principal legislation and official guidance affecting frontline employers.
Red Flag Weekly
Helping organisations stay ahead of workplace risk
Red Flag Weekly shares emerging risks, operational insight and practical guidance for organisations with public-facing staff, drawing on over 30 years of frontline policing and workplace safety experience.
Explore Red Flag WeeklyCommon questions
Before you enquire
How training is tailored, what delegates receive, and where we deliver. If your question is not covered here, tell us about your staff and we will answer it directly.
What workplace safety training does Safety Solutions provide?
Safety Solutions Training provides eight practical courses: Conflict Management, Lone Worker Safety, Safeguarding Adults and Children, Dealing with Challenging Phone Calls, Professional Boundaries, Dangerous Dogs Awareness, Scenario Based Frontline Training, and Violence against Women and Girls.
Can training be tailored to our sector?
Yes. Training can be shaped around your staff roles, working environment, likely incidents, reporting routes, and the confidence you want delegates to build.
Do delegates receive evidence of attendance?
Yes. Following delivery, every delegate receives a certificate of attendance, a PDF copy of the certificate and PDF course handouts. These records help organisations evidence completed safety training for internal records and compliance needs.
Can you deliver training outside Cardiff?
Yes. Safety Solutions Training delivers in person across the UK and the Republic of Ireland, and live online to teams anywhere in the world. International sessions are delivered in English with live subtitles through Microsoft Teams or PowerPoint, which can translate captions into the delegate's own language. Where legislation differs across the UK and Ireland, we research the law that applies to you and build it into the material.
Plan training around your staff and risks
Tell us about your staff roles, working environment and the situations your staff face. We will recommend the right training approach for your organisation.
Trusted by organisations across the UK for practical, scenario-led staff safety training.