Lone Worker Safety Hub
This guide sets out the questions worth asking before choosing a lone worker device or monitoring service. It does not recommend one solution over another, it sets out the factors that genuinely matter, so the decision can be made on your organisation’s own risk profile rather than a sales pitch.
Safety Solutions Training Ltd. is an independent training provider, not a device manufacturer, reseller, or affiliate. Products and suppliers referenced in this guide are included on the basis of relevance, market presence, operational significance, and educational value — never payment, and never as an endorsement. Products, legislation, and standards change over time, so this content is reviewed and updated periodically. Organisations should always carry out their own assessment before selecting any lone worker safety solution. Where manufacturers or suppliers identify a factual inaccuracy within our content, we welcome evidence-based feedback. We will review all submissions objectively and update our content where appropriate. Editorial decisions remain entirely independent of commercial interests.
Decide whether your organisation needs a fully monitored service, where every alert is checked by a trained operator at an Alarm Receiving Centre, a self-monitored approach where alerts go directly to colleagues or managers, or a blended model combining both. The right choice depends on how quickly a genuine emergency needs a professional response, and how confident your organisation is in its own internal escalation capacity.
Some solutions are a dedicated physical device, some are a smartphone app, and some combine both. A dedicated device is often more discreet and doesn’t depend on staff carrying a personal phone, and some offer discreet duress features that an app alone may not. An app-based system avoids issuing separate hardware but relies on staff having a charged, signal-connected phone with them at all times.
Consider where your staff actually work. Standard mobile coverage is sufficient for most office-based or urban lone working, but a roaming SIM reduces the risk of losing signal in patchy-coverage areas, and satellite connectivity may be necessary for genuinely remote environments with no mobile signal at all.
Check whether the service is accredited to BS 8484, the British Standard that allows a genuine emergency to be escalated directly to the police through a priority channel. Understand the full escalation path a provider follows — who is contacted, in what order, and how quickly — before assuming any two services work the same way.
A device chosen for one environment may not suit another. Fall detection matters more for staff working at height or alone in isolated buildings, while geofencing is more relevant for confirming safe arrival at multiple site visits. Match the feature set to the actual risk profile of the role, not to what’s marketed as standard.
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